Download TeamViewer now to connect to remote desktops, provide remote support. For instant remote desktop support, this small customer module does not require. Now with Version 14, you can upgrade to receive the latest TeamViewer. First of all, please bear with me. I'm a first time user, am NOT heavily tech savvy and it's possible Team Viewer might not be capable of serving my purpose. I have two laptops. My primary: A Macbook Air 2010 with OSX High Sierra 10.13.6 2. My secondary: An Acer Aspire 5532 with Windows 10. My goal is to access the Acer remotely from the Macbook Air and be able to transfer files in the same direction. I've installed Team Viewer on both machines and on the Acer, it went smoothly. I set up an unattended access password and it's been added to my account's group or network or whatever. On the Macbook, however, I can do nothing more than open the program. I can't create an unattended access password for it or add it to my account's network/group and can only access the remote manager at the website vs being able to do so in the software on the Acer. I'm able to see the Acer with a 'connect' button but when I click it, I get a pop-up telling me to open Team Viewer and when I click the 'open Team Viewer' button in the pop-up, nothing happens. Is this because Team Viewer doesn't connect the rival operating systems? Why won't Team Viewer add my Macbook to my account? Are these related? I'm leaning towards no due to the very existence of the Mac supported version of Team Viewer. Again, I'm new at this and honestly don't know much of what I'm doing and would appreciate some patient assistance. Mouse, Firdstly, you don't need an unattended password on the Mac unless you are going to control it from the Acer. It sounds to me like you are stuck in the installation. Are you sure you downloaded the full version of TeamViewer on the Mac? Id restart the Mac, redownload the full TV version. The quit all programs including your webbrowser, then start the TV installer. You may need to look in the Download folder for an item named TeamViewer.dmg. Double click that icon then you will have the TV installer. When installing, skip the prt about unattened access passwords. You can always go back to that later. Scotty and mkofski, Thanx for the responses. On the contrary, I do have the software on the Macbook. I installed the app and the icon is on my deck. Here: I did use the online management console but only because I couldn't open it in the software. Now if I'm logged into the software on the Macbook, I am unsure and can find no option to either login or log out. I don't recall being asked to log in when the software opened but rather to create an unattended access password which doesn't go through because I am still asked to do so every time I open the software. Mouse, Looks like you just need to get TeamViewer running on your Mac. Look ok the recent items option on the Apple menu. See if you have TeamViewer.app on there. If So, select that. If now look in the Applications folder and start it from there. If you can't find it in the Applicatiosn menu, are you sure you installed the full TeamViewer app? Maybe you have the Quick support version installed. That version of TV will not allow you to connect to another computer. Do you see the TeamViewer icon on your Doc? Is there a small gray dot next to it. The dot indicates that an application is running. In the picture you sent it looks like Twitter, Chrome and iTunes are running and Calendar is not. You'll need to get it running.
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March 2019
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